Chatbot Benefits

 The chatbot is built to act as a replacement for human customer service when they are unavailable. However, the chatbot can only offer a limited response to questions that may require investigation by the customer service team. Chatbots are not meant to respond emotionally in situations such as these. More importantly, while it is possible for someone to use a chatbot for an extended amount of time without any interruptions, there are many instances where the user will need the help of a human being or when another person may need assistance with their conversation with the chatbot.

Avoiding The 'Person' In Personas

A persona should be specifically built and animated within your algorithm so that it can converse more fluently since they represent a unique person and you want them to have the biggest impact on the conversation.

There is a real difference between a chatbot program and personas. Personas are a representation of real people, including their personal details, education and background. 

They also represent the most current engagement model that is typical to their field, e.g., office workers or store clerks; they should be trained with specific guidelines for how they interact with live customers or give customers experience that imitates what they’ve experienced in other work environments.

While personas should represent real people, chatbots are software and should be informed by data and statistics that represent the target audience. 

These data include details such as how they communicate (texting, calling, social media), their personalities (e.g., needy, shy) and the types of questions they ask often.

Contrary to what we might think at first glance, personas are not the same as chatbot scripts. Personas consist of a combination of real people and their interactions with humans.

They are not designed to be used as chatbots, but rather for the benefit of the end user, e.g., customers or employees at a certain company.

Forgetting What's Behind The Deployment Of Chatbots

When you think about it, the chatbot has its roots in artificial intelligence technology. It is essential that the underlying technology is able to properly interpret and react to the user's questions and input.

The human brain, however, is much more advanced than that of a chatbot. When users talk, they use body language like facial expressions and gestures, which a chatbot can't do yet. 

This means that in order for a chatbot to get smarter and better at understanding what the user wants, it needs feedback from them.

In order for a chatbot to gain real-time feedback, they need to have an interface where the user can interact with and correct their programming. 

This will help the chatbot learn, and it will help it respond more accurately to the user's needs.

Verdict

These are just some of the mistakes that businesses often make with chatbots. For every business that has implemented a chatbot program successfully, there are those that failed miserably.