Chatbot Technology

Chatbots are software that mimics human conversations via chat-based interfaces. They can be used to answer customer queries, create personalized experiences and provide a sense of conversational interaction between the users and the bots.

A chatbot is a computer program designed to simulate a conversation with a person through the use of text or voice interactions. Generally, it can converse with a user within specific contexts, often in order to solve problems or answer questions.

While Facebook's M is now capable of making personalized recommendations for you based on what you have previously liked on the social media platform, there are many other use cases for this technology. Customer support chatbots can be beneficial as they allow businesses to offer 24x7 support without having to hire more customer service representatives.

The Good

Chatbots for customer service are a great way to give customers the personal touch and provide them with quick and easy access to information. Chatbots can answer common questions, solve problems and provide feedback without any delay.

A chatbot can be seen as a digital assistant that provides customer service 24/7. Chatbots do not require rest or paychecks, which is why they are good for companies that offer 24/7 customer service.

The Bad

Chatbots can be great tools for customer service, but it's important to understand their limitations. Chatbots should never be the first point of contact for customers. They should always try to answer as many questions as possible and redirect the customer to a human if they need assistance.

Chatbots are not good at detecting sarcasm and other nuances in language, so be aware of that when using them. You also need to make sure you train your chatbot properly and follow these tips:

- Keep the conversation simple and straightforward by asking only one question at a time.

- Don’t ask security-related questions like credit card information or passwords – it’s not good practice for human customer service representatives either.